The tree, pot and saucer remain the property of EcoChristmasTrees.co.uk throughout the term of rental.
- We offer delivery or customer collection. Delivery drops offs and pick ups will be communicated as will pick up drop of windows.
- A pick up/drop off customer is responsible for taking the tree home and returning in January, failing to return the tree and saucer will result in a minimum fee of £100.
- Delivery collection customers must communicate drop off details in good time and have the tree ready and visible for collection.
- Once you take the tree home we take that as acceptance of the product.
- If you want to cancel your order then you must notify us 7 days before rental start for a refund, inside 7 days no refund will be given.
- Your Christmas tree will be delivered to and collected from your doorstep. Please ensure you have someone to help you if necessary. We are unable to carry the Christmas tree up/down flights of stairs (i.e. in blocks of flats), so please ensure you have someone to help you if necessary as they are heavy.
- If your tree is being collected by us then all decorations must be removed prior to collection of the tree.
- The hirer must follow the care instructions. These form part of the Terms & Conditions.
- The hirer must NOT use artificial snow/flock/glitter sprays. These contain chemicals, will seriously damage the tree and we will need to recover the cost from the hirer.
- If any damage is caused to the tree, or if the care instructions are not followed, we reserve the right to charge a fee.
- Trees cannot be refunded or returned, except in accordance with your legal rights, for example in the event they are faulty or damaged.
- The cancellation right under the Consumer Protection (Distance Selling) Regulations 2000 does not apply to plants.
- The trees are living so may have their own quirk of shape, you cannot return a tree if you do not like its shape.
- The trees should all be happy and healthy, if you feel your tree is not we advise you to let us know as soon as possible. If you contact us within 48 hours with a detailed explanation and provide photos as required of the issue we will endeavour to replace the tree at the next available delivery slot if we feel it’s necessary.
- Please refer to our Privacy Policy for information on how we treat any data you provide us.